Shipping

Delivery and Payment terms

     We deliver all accepted orders to our customers by courier. Deliveries are made only on the geographical territory of the Republic of Bulgaria, which excludes deliveries to Bulgarian diplomatic missions, embassies, ships and aircraft under the Bulgarian flag, etc. which according to the norms of international law are considered as part of the territory of the Republic of Bulgaria.

     The time for delivery of the ordered goods for which payment is received to the address specified by the user is 48 hours to 6 working days after receiving the order confirmation, which can be extended on public holidays and/or holiday days, with non-working days. In all cases, a delay in the specified delivery time is possible, for which the consumer should be informed in due time by Electroled.bg.

     The delivery of goods, which at the time of order is not available in the warehouse of Electroled.bg but for which payment has been received (except in cases where payment method "With cash payment" is selected), to the address specified by the user , is from 48 hours to 14 business days after receiving the order confirmation, which can be extended on public holidays and / or weekends, with non-working days. In all cases, delays within the specified delivery times are possible, and the consumer should be informed in due time.

     IMPORTANT !!! These deadlines apply insofar as they do not conflict with the delivery times applied by the courier concerned.

      The delivery of the ordered goods is carried out in the manner chosen by the User and according to the specified terms. Electroled.bg reserves the right to extend the stated terms by up to 7 (seven) days without informing the Users in advance, and to extend the terms by more than 7 (seven) days with the prior consent of the User, who has requested delivery.

     The price for delivery of ordered goods with a total value of up to 100 BGN is paid by the User and it is fixed to 5 BGN. 

     When purchasing goods and/or services from the Electroled.bg Site for a value exceeding 100 BGN, the delivery is free of charge to the User, regardless of the type and size of the goods, the delivery address and the number of products in the order, except for explicitly provided ones. cases in these Terms and Conditions.

     Electroled.bg may request additional confirmation from the user for the order, including by phone, e-mail. In case the User refuses to provide the information requested by Electroled.bg, refusal to provide it shall automatically cancel the order with or without further notification to the User.

     The goods are delivered to the consignees as standard - by hand against signature, with the larger consignments (at the discretion of the person making the delivery) delivered to the entrance of the building. If it is impossible or difficult to serve personally to the addressee, the consignments shall be served as follows:

1. for the business address of a person with the place of work of the address, indicating the name and position/department of the person receiving the shipment.

2. for the home address of a household member, indicating the name of the person who received the shipment and its relationship with the recipient. In case it is not possible to return the shipment at the first visit, it is not due to the fault of Electroled.bg and / or the courier (in case there is no one at the address, etc.), the delivery person leaves a notification indicating the telephone number to which the recipient should be called within three business days to specify a new time for delivery. In case of failure to return the shipment and on the second visit not due to the fault of Electroled.bg and/or the courier, the distance sale contract is automatically terminated, in which case, as a sanction for its failure on the part of the buyer, Electroled.bg retains all amounts paid by the buyer. The foregoing sentence also applies to cases where a consignee unreasonably refuses to accept a consignment.